Refund, Cancellation & Chargeback policy
This policy applies to all purchases made via NextGen Labs and governs cancellations, refunds, replacements and chargebacks for research-only peptides and products.
1) Nature of products
All products sold by NextGen Labs are:
-strictly for laboratory and in-vitro use only.
-not for human or animal consumption.
-strictly non-returnable once dispatched due to safety, traceability and contamination risk.
As research agents these products cannot be resold, reused or re-added to inventory once dispatched.
2) Order cancellations
Before dispatch:
-orders may be cancelled only before dispatch by contacting nextgen159@icloud.com
-if the order has not yet been fulfilled, a full refund will be issued.
After dispatch:
-no cancellations will be accepted once an order has been dispatched, regardless of delivery status. This includes refusal of delivery or failure to collect a parcel.
3) Refunds (Very limited)
Refunds or replacements are issued only in the following circumstances:
-manufacturing defect confirmed upon close inspection.
-damage caused during transit supported by photographic evidence.
-parcel confirmed lost by the courier after investigation.
No other refund scenarios will be considered or permitted.
4) Non-refundable scenarios
Refunds will not be issued for:
-change of mind.
-incorrect product selection.
-misinterpretation of research suitability.
-failure to understand 'research only' restrictions
-delayed delivery where the parcel remains in transit.
-refusal of delivery or failure to collect parcel.
-opened, used or tampered products.
-third party testing results or experimental outcomes.
5) Returns policy
Returns are only accepted where explicitly authorised in writing. Authorised returns must be unopened, unused and in original, sealed packaging. Returned items are subject to thorough inspection before any refund or replacement is issued. Unauthorised returns will be rejected and disposed of without refund.
6) Lost or delayed shipments
Dispatch dates do not constitute guaranteed delivery dated.
Items cannot be resent whilst marked as 'in transit'.
If a parcel is officially declared lost by the courier a refund or replacement will only be issued after completion of the courier investigation, typically within 15 woking days.
7) Chargeback policy
Chargebacks are strongly discouraged. Customers must contact nextgen159@icloud.com before raising a chargeback. Disputes will be challenged. We will formally challenge chargebacks raised for:
-research misunderstandings.
-post-dispatch cancellations.
-delivery delays.
-non-collection or refusal of delivery.
-policy disagreement rather than actual product defect.
We retain comprehensive records including:
-order confirmation.
-checkout research-use acknowledgement.
-shipping confirmation and tracking.
-policy acceptance logs.
8) Abuse & fraud prevention
Repeated chargebacks or disputes may result in permanent account suspension and refusal of future orders. We reserve the right to report abusive behaviour to payment processors and fraud prevention networks.
9) Refund processing time
Approved refunds will be processed within 3-5 working days. Banking providers may take additional time to credit funds.
10) Legal position
This policy is compliant with UK consumer law exemptions relating to:
-goods supplied for professional or research use.
-goods that cannot be returned for health, safety or contamination reasons.
Nothing in this policy affects statutory rights where applicable.
11) Acceptance of policy
By placing an order with NectGen Labs you confirm that you:
-understand the research-only nature of the products.
-accept the restrictions outlined in this policy.
-agree not to pursue refunds or chargebacks outside the permitted conditions.
Contact:
nextgen159@icloud.com